Payment Refunds

Payment Refunds Policy - TheCarGuys.pk

At TheCarGuys.pk, we strive to ensure your satisfaction with every purchase you make. We understand that there may be instances where you need to return a product or request a refund. This Payment Refunds Policy outlines our procedures for handling refund requests related to payments made on our website.

1. Eligibility for Refunds:

• Refunds may be issued under the following circumstances:
  • The product received is defective, damaged, or not as described.
  • The product does not fit the intended vehicle despite accurate compatibility information provided.
  • The product was not delivered within the specified timeframe, subject to certain conditions.
  • The customer cancels the order before it has been processed for shipping.

2. Refund Process:

• To initiate a refund request, customers must contact our customer support team within [number] days of receiving the product.
• Customers are required to provide order details, including the order number and reason for the refund request.
• Our customer support team will assess the request and provide further instructions on the return process, including the return address and any additional documentation required.
• Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
• If approved, the refund will be processed to the original method of payment within [number] business days. Please note that the timing of the refund may vary depending on the payment method and financial institution.

3. Non-Refundable Items:

• Certain products may not be eligible for refunds, including:
  • Customized or personalized items.
  • Products that have been used, installed, or altered in any way.
  • Items marked as clearance or final sale.

4. Shipping Costs:

• Customers are responsible for the cost of return shipping unless the product is being returned due to an error on our part (e.g., defective or incorrect item).
• Original shipping costs incurred at the time of purchase are non-refundable unless the product is being returned due to an error on our part.

5. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the resolution process.

6. Contact Us:

• If you have any questions or concerns regarding our Payment Refunds Policy or need assistance with a refund request, please contact our customer support team at support@thecarguys.pk. We're here to help you every step of the way.

By making a purchase on TheCarGuys.pk, you acknowledge and agree to abide by the terms and conditions outlined in this Payment Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes or updates.