Claim & Warranty Policy

Customers are strongly advised to record a continuous video while opening the parcel, showing the parcel/package, shipping label and product clearly. This video may be required to verify damage, missing items or wrong-product claims.
Claims for damaged, missing or incorrect products should be reported as soon as possible, preferably within 48 hours of delivery, with the unboxing video and relevant pictures.
Claims without sufficient evidence may require further verification before approval.
Warranty, where applicable, is provided according to the specific warranty terms mentioned on the product page or invoice.
Damage caused by incorrect installation, misuse, modification, accident or improper handling is not covered under warranty.
After verification, an approved claim may qualify for replacement, repair or refund, depending on the nature of the issue and product availability.