Effective Date: 01-08-2026
At THE CAR GUYS, customer satisfaction is important to us.
Customers may request a return if:
The product arrives damaged.
The wrong product is delivered.
The product has a manufacturing defect.
The issue is caused by our error.
Return requests must be submitted within 3 calendar days of receiving the order.
Requests submitted after this period may not be accepted.
Once your return request is approved:
The product may either be collected by our courier or shipped back by the customer, depending on the situation.
Return shipping generally takes 3–4 business days for the product to reach our warehouse.
Products must be returned in their original condition with all accessories, packaging, and included items.
After receiving the returned product, our team will inspect it to verify the reported issue.
If the return is approved, the refund process will begin.
Approved refunds are processed within 5–7 business days after the returned product has been received and successfully inspected.
Refunds will be transferred to the bank account provided by the customer.
Returns may not be accepted if:
The product has been damaged due to customer misuse.
The product has been modified or altered.
The return request is made after the 3-day return window.
The product is missing accessories or original packaging.
Refunds are issued only through bank transfer to the customer's provided bank account.